Address: 3rd Floor, IDMC Bldg, Duy Tan Street, Cau Giay district, Hanoi, Vietnam
Telephone: +84 24 3974 4769
Fax: +84 24 3974 4771
The Spectos Group, headquartered in Dresden, Germany, is an international company specialized in monitoring and improving service quality in service-oriented industries.
Through the Spectos Service Quality Cloud, Spectos supports customers worldwide with customized solutions in the areas of customer service, quality management, employee management and operations in the development, control, and optimization of their service quality. Spectos expert teams enable companies to collect and analyze targeted, high-quality data in real time and make it available for the daily improvement of service processes in online cockpits and apps at the touch of a button. This is achieved with a lean, flexible, and agile approach to collaboration.
Central element is the Spectos Real-Time Performance Management™ platform. Data and information from various sources are continuously combined, analyzed and visualized in customized cockpits and dashboards with easy-to-understand graphics and reports. Based on the results, instant actions for the immediate and long-term improvement of service quality can be derived via integrated ticket and alert functions.
The solutions certified by TÜV are widely used in the sectors of postal & logistics, healthcare, mobility, smart city, public administration, and many other industries.
Since November 2018, Kizy Tracking SA has been the subsidiary of Spectos GmbH and has expanded the Spectos technology solution portfolio with real-time tracking services. The integration of Kizy Tracking has enabled Spectos to enter new markets such as freight and supply chain.
In Vietnam, Spectos focuses on in-house developed solutions for Customer Experience Management. With modules for customer satisfaction, customer dialog, and complaint management, companies succeed in measuring the satisfaction of customers, business partners, and employees in real time through web- and app-based surveys. Thanks to its ease of use, managing and acting on feedback and complaints is simple. The centralized, cloud-based platform saves companies time and money they would otherwise spend on market research and helps improve the overall customer experience. In addition, the integrated customer relationship and social media capabilities support their sales and marketing needs.
Business category: Research, Consulting, Solutions, Software
Employees in Vietnam: 26-50
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